23.12.25 ICA DocAccess by Streamline Software Inc.2025 FORM: ICA – DocAccess, December 23, 2025
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2025 Independent Contractor
Service Agreement
For DocAccess
This Independent Contractor Service Agreement (“Agreement”) dated as of December 23, 2025, is
between the Town of Avon, a Colorado home rule community (“Town”), and DocAccess by Streamline
Software Inc., an incorporation of the state of California whose business address is 3301 C St #1000,
Sacramento, CA, 95816 (“Contractor” and, together with the Town, “Parties”).
1. Services: Contractor agrees to provide services (“Services”) as described in the proposal
(“Proposal”) attached hereto and incorporated herein as Exhibit A. To the extent the provisions of this
Agreement conflict with the Proposal, the terms of this Agreement shall control. Contractor shall provide
and complete the Services in a manner consistent with that degree of care and skill ordinarily exercised by
members of the same profession currently practicing under similar circumstances in Colorado. Contractor
hereby warrants that it has the workforce, training, experience, and ability necessary to properly complete
the Services in a safe and timely fashion. Contractor will comply and cause all of its employees, agents,
and subcontractors to comply, with applicable safety rules and security requirements while performing the
Services.
2. Independent Contractor: The Contractor shall perform the Services as an independent
contractor and shall not be deemed by virtue of this Agreement, or any other document attached or
referenced herein, to have entered into any partnership, joint venture, employer/employee, or other
relationship with the Town other than as a contracting party and independent contractor. The Town shall
not be obligated to secure, and shall not provide, any insurance coverage or employment benefits of any
kind or type to or for the Contractor or the Contractor’s employees, sub-consultants, contractors, agents, or
representatives, including coverage or benefits related but not limited to: local, state, or federal income or
other tax contributions; insurance contributions (e.g., FICA); workers’ compensation; disability, injury, or
health; professional liability insurance, errors, and omissions insurance; or retirement account contributions.
3. Insurance:
3.1. Minimum Amounts. The Contractor shall obtain and shall continuously maintain during the Term
(as defined herein) of this Agreement insurance of the kind and in the minimum amounts specified in this
Section 3.1. The Required Insurance (defined below) shall be procured and maintained with insurers with
an A- or better rating as determined by Best’s Key Rating Guide. All Required Insurance shall be
continuously maintained to cover all liability, claims, demands, and other obligations assumed by the
Contractor.
The Contractor shall secure and maintain the following (“Required Insurance”):
2025 FORM: ICA – DocAccess, December 23, 2025
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A. Worker’s Compensation Insurance in the minimum amount required by applicable law for all
employees and other persons as may be required by law. Such policy of insurance, if any, shall be
endorsed to include the Town as a Certificate Holder.
B. Comprehensive General Liability insurance with minimum combined single limits of One Million
Dollars ($1,000,000.00) for each occurrence and of One Million Dollars ($1,000,000.00) aggregate.
The policy shall be applicable to all premises and all operations of the Contractor. The policy shall
include coverage for bodily injury, broad form property damage (including completed operations),
personal injury (including coverage for contractual and employee acts), blanket contractual,
independent contractors, products, and completed operations. The policy shall contain a
severability of interests provision. Coverage shall be provided on an “occurrence” basis as
opposed to a “claims made” basis. Such insurance shall be endorsed to name the Town as
Certificate Holder and name the Town, and its elected officials, officers, employees, and agents as
additional insured parties.
3.2. Additional Requirements for All Policies. In addition to specific requirements imposed on
insurance by this Section 3. INSURANCE and its subsections, insurance shall conform to all of the
following:
A. For Required Insurance and other insurance carried by Contractor (“Contractor Insurance”), all
policies of insurance shall be primary insurance, and any insurance carried by the Town, its
officers, or its employees shall be excess and not contributory insurance to that provided by the
Contractor; provided, however, that the Town shall not be obligated to obtain or maintain any
insurance whatsoever for any claim, damage, or purpose arising from or related to this Agreement
and the Services. The Contractor shall not be an insured party for any Town-obtained insurance
policy or coverage.
B. For Contractor Insurance and Required Insurance, the Contractor shall be solely responsible for
any deductible losses.
C. For Required Insurance, no policy of insurance shall contain any exclusion for bodily injury or
property damage arising from completed operations.
D. For Required Insurance, every policy of insurance shall provide that the Town will receive notice no
less than thirty (30) days prior to any cancellation, termination, or a material change in such policy.
3.3. Failure to Obtain or Maintain Insurance. The Contractor’s failure to obtain and continuously
maintain policies of insurance in accordance with this Section 3. INSURANCE and its subsections shall not
limit, prevent, preclude, excuse, or modify any liability, claims, demands, or other obligations of the
Contractor arising from performance or non-performance of this Agreement. Failure on the part of the
Contractor to obtain and to continuously maintain policies providing the required coverage, conditions,
restrictions, notices, and minimum limits shall constitute a material breach of this Agreement upon which
the Town may immediately terminate this Agreement, or, at its discretion, the Town may procure or renew
any such policy or any extended reporting period thereto and may pay any and all premiums in connection
therewith, and all monies so paid by the Town shall be repaid by Contractor to the Town immediately upon
demand by the Town, or at the Town’s sole discretion, the Town may offset the cost of the premiums
against any monies due to the Contractor from the Town pursuant to this Agreement.
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3.4. Insurance Certificates. Prior to commencement of the Services, the Contractor shall submit to
the Town applicable certificates of insurance for all Required Insurance. Insurance limits, terms of
insurance, insured parties, and other information sufficient to demonstrate conformance with this Section
3. INSURANCE and its subsections shall be indicated on each certificate of insurance. Certificates of
insurance shall reference the Project Name as identified on the first page of this Agreement. The Town
may request and the Contractor shall provide within three (3) business days of such request a current
certified copy of any policy of Required Insurance and any endorsement of such policy. The Town may, at
its election, withhold payment for Services until the requested insurance policies are received and found to
be in accordance with the Agreement.
4. Payment: Payment for Services shall be due only after the Services are completed to the Town’s
satisfaction, which satisfaction shall be determined by the Town in its sole and reasonable discretion, and
after Contractor has submitted an invoice for the amount due complete with the Contractor’s taxpayer
identification number or social security number. Town shall pay Contractor within thirty (30) days after an
invoice in proper form is submitted to Town.
5. Town Unilateral Termination: Town may terminate this Agreement without cause upon delivery
of written notice to the Contractor at least ten (10) days prior to the effective date of termination or may
terminate this Agreement immediately upon delivery of written notice if Contractor fails to provide the
Services in accordance with the terms of this Agreement.
6. No Waiver of Governmental Immunity: Nothing in this Agreement shall be construed to waive,
limit, or otherwise modify any governmental immunity that may be available by law to the Town, its officials,
employees, contractors, or agents, or any other person acting on behalf of the Town and, in particular,
governmental immunity afforded or available pursuant to the Colorado Governmental Immunity Act, Title
24, Article 10, Part 1 of the Colorado Revised Statutes.
7. Affirmative Action: Contractor will not discriminate against any employee or applicant for
employment because of race, color, religion, sex, or national origin. Contractor will take affirmative action
to ensure applicants are employed, and employees are treated during employment without regard to their
race, color, religion, sex, or national origin. Such action shall include, but not be limited to the following:
employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination;
rates of pay or other forms of compensation; and selection for training, including apprenticeship.
8. No Third-Party Beneficiaries: Nothing contained in this Agreement is intended to or shall create
a contractual relationship with, cause of action in favor of, or claim for relief for, any third-party, including
any agent, sub-consultant, or sub-contractor of Contractor. Absolutely no third-party beneficiaries are
intended by this Agreement. Any third-party receiving a benefit from this Agreement is an incidental and
unintended beneficiary only.
9. Limitation of Damages: The Parties agree that Contractor’s remedies for any claims asserted
against the Town shall be limited to proven direct damages in an amount not to exceed payment amounts
for Services due under the Agreement and that the Town shall not be liable for indirect, incidental, special,
consequential or punitive damages, including but not limited to lost profits.
10. Indemnity: To the fullest extent permitted by law, Contractor shall indemnify, defend and hold harmless Town, its officers, directors, partners, employees, and agents from and against all claims,
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damages, losses, and expenses, including but not limited to reasonable attorney’s fees, arising out of the performance of the Services, provided that any such claim, damage, loss or expense is caused by any negligent act, fraud, willful misconduct, or omission of Contractor, anyone directly or indirectly employed by Contractor or anyone for whose acts Contractor may be liable, except to the extent any portion is caused in part by a party indemnified hereunder.
Indemnification procedure. As a condition to Contractor’s obligations under this Section, Town shall provide Contractor with prompt written notice of any claim (in any event, notice in sufficient time for Contractor to respond without prejudice), and shall provide reasonable cooperation in the defense and settlement of the claim.
11. Governing Law, Venue, and Enforcement: This Agreement shall be governed by and interpreted
according to the law of the State of Colorado. Venue for any action arising under this Agreement shall be
in the appropriate court for Eagle County, Colorado. To reduce the cost of dispute resolution and to
expedite the resolution of disputes under this Agreement, the Parties hereby waive any and all right either
may have to request a jury trial in any civil action relating primarily to the enforcement of this Agreement.
The Parties agree the rule providing ambiguities in a contract are to be construed against the drafting party
shall not apply to the interpretation of this Agreement. If there is any conflict between the language of this
Agreement and any exhibit or attachment, the language of this Agreement shall govern.
12. Term. The provision of Services under this Agreement shall commence on December 23, 2025
(the “Effective Date”) and will terminate on December 22, 2028 (cumulatively, the “Term”), provided,
however, that to the extent that the term of this Agreement exceeds one fiscal year, the obligations
described herein shall be subject to annual appropriation by the Town Council, at its sole discretion
13. Article X, Section 20/TABOR. The Parties understand and acknowledge that the Town is subject
to Article X, § 20 of the Colorado Constitution (“TABOR”). The Parties do not intend to violate the terms
and requirements of TABOR by the execution of this Agreement. It is understood and agreed that this
Agreement does not create a multi-fiscal year direct or indirect debt or obligation within the meaning of
TABOR and, therefore, notwithstanding anything in this Agreement to the contrary, all payment obligations
of the Town are expressly dependent and conditioned upon the continuing availability of funds beyond the
term of the Town’s current fiscal period ending upon the next succeeding December 31. Financial
obligations of the Town payable after the current fiscal year are contingent upon funds for that purpose
being appropriated, budgeted, and otherwise made available in accordance with the rules, regulations, and
resolutions of Town of Avon, and other applicable laws. Upon the failure to appropriate such funds, this
Agreement shall be terminated.
14. Background Check. A background check of Contractor and any Contractor’s employees or
subcontractors may be required by the Town. Contractor can provide proof of a CBI check within the past
six (6) months and shall provide a copy prior to the commencement of any Services (this can be acquired
online by going to www.colorado.gov) or the Town will conduct the background check and provide a
submission form to be completed by the Contractor.
15. Assignability. The Contractor shall not assign this Agreement without the Town’s prior written
consent.
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16. Survival Clause. The “Indemnification” provision set forth in this Agreement shall survive the
completion of the Services and the satisfaction, expiration, or termination of this Agreement.
17. Severability. In the event a court of competent jurisdiction holds any provision of this Agreement
invalid or unenforceable, such holding shall not invalidate or render unenforceable any other provision of
this Agreement.
18. Attorney’s Fees. Should this Agreement become the subject of litigation between the Town and
Contractor, the prevailing party shall be entitled to recovery of all actual costs in connection therewith,
including but not limited to recovery of all actual costs in connection therewith, including but not limited to
attorneys’ fees and expert witness fees. All rights concerning remedies and/or attorneys’ fees shall survive
any termination of this Agreement.
2025 FORM: ICA – DocAccess, December 23, 2025
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AGREEMENT READ, UNDERSTOOD, AND APPROVED:
Nina P. Williams, Town Attorney
Mac Clemmens
CEO, Streamline Software, Inc.
Eric Heil (Dec 24, 2025 10:08:26 MST)
Eric Heil
Eric Heil
Town Manager
Nina P. Williams (Dec 24, 2025 10:12:00 MST)
Page 1 of 10DocAccess Service Proposal for Town of Avon
Accessible Document Service Proposal
Transform Your PDFs into Fully Accessible, Searchable, and Translatable Documents
PREPARED FOR
Ineke Dejong
Contact
Town of Avon
idejong@avon.org
PREPARED BY
Patrick McCann-Kingston
Business Development Representative
DocAccess by Streamline Software
patrick@getstreamline.com
(916) 900-6619
EXHIBIT A: Proposal
Page 2 of 10DocAccess Service Proposal for Town of Avon
Executive Summary
Town of Avon faces a critical deadline for PDF accessibility compliance. After analyzing 1,720
links across its web properties, the DocAccess tool discovered 1,607 documents containing
approximately 10,000 pages. With this agreement, DocAccess will ensure all current and future
documents on avon.org and lfpublic.avon.org are served in an accessible format. Traditional
remediation of all these documents would cost approximately $70,000 or could take 42 weeks of
dedicated staff time.
DocAccess offers an immediate, cost-effective solution at just $280 per month — that's 95%
less than traditional remediation in the first year alone, with instant deployment and ongoing
compliance.
Page 3 of 10DocAccess Service Proposal for Town of Avon
The Accessibility Challenge
Under the Americans with Disabilities Act (ADA) and recent Department of Justice guidelines, all
public-facing digital content must be accessible to people with disabilities. This includes:
Meeting WCAG 2.1 AA standards for all PDF documents✓
Providing equal access to information for all users✓
Avoiding costly lawsuits and compliance penalties✓
Serving your community's 15-20% of residents with disabilities✓
Supporting your non-English-speaking residents: According to the latest U.S. Census Bureau
American Community Survey, a substantial share of households in Eagle County, Colorado
report speaking a language other than English at home—most commonly Spanish—so
translating town documents can improve equitable access and participation (U.S. Census
Bureau, American Community Survey).
✓
Page 4 of 10DocAccess Service Proposal for Town of Avon
The DocAccess Solution
DocAccess transforms your existing PDFs into fully accessible documents without changing your files or
website structure. Our cloud-based solution provides:
♿Instant Accessibility
Automatic conversion to screen-reader
compatible HTML with proper semantic
structure and WCAG 2.1 AA compliance.
🌐150+ Language Translation
Real-time translation powered by Google
Translate, prioritizing languages spoken in
your service area.
🔍AI-Powered Search & Q&A
Users can search within documents and ask
questions in plain language, getting instant
answers in their preferred language.
🧑💻Live Visual Interpretation
24/7 access to professional interpreters via
Aira for users who need additional
assistance - included at no extra cost.
📱Mobile Optimization
Responsive design ensures perfect viewing
on all devices, from smartphones to desktop
computers.
🎨Smart Image Description
AI-generated comprehensive alt-text for all
images, charts, maps, and diagrams
following WCAG best practices.
Page 5 of 10DocAccess Service Proposal for Town of Avon
Technical Excellence & Compliance
DocAccess is built on industry-leading standards and partnerships:
Full WCAG 2.1 AA compliance verified by VeraPDF validation✓
Section 508 and ADA Title II & III compliance✓
ISO 14289 (PDF/UA) standard adherence✓
Tested with all major screen readers (JAWS, NVDA, VoiceOver)✓
Regular audits by accessibility experts✓
Continuous improvement through user feedback✓
Page 6 of 10DocAccess Service Proposal for Town of Avon
Simple Implementation Process
1
Quick Installation (15 minutes)
Add one line of code to your website - similar to Google Analytics. Works with any CMS or
platform.
2
Automatic Processing (24 hours)
DocAccess scans and processes all your PDFs, creating accessible versions without
touching your original files.
3
Go Live & Stay Compliant
Your PDFs are now fully accessible. New documents are processed automatically. Full
dashboard for monitoring.
Page 7 of 10DocAccess Service Proposal for Town of Avon
Investment & Value
Recommended Plan: Pro
$280/month
For all current and future documents on avon.org and lfpublic.avon.org
Includes $10,000 in indemnification coverage
What's Included:
Unlimited document views and downloads✓
Automatic processing of new documents✓
All accessibility features (translation, Q&A, live assistance)✓
Compliance monitoring dashboard✓
Regular accuracy reviews by experts✓
No setup fees or hidden costs✓
Flexibility to change plans anytime✓
Page 8 of 10DocAccess Service Proposal for Town of Avon
Cost Comparison:
Traditional PDF remediation: $70,000 (one-time)
DocAccess solution: $280 per month
You save $66,640 in the first year alone!
Page 9 of 10DocAccess Service Proposal for Town of Avon
Frequently Asked Questions
Do I need to remediate my existing PDFs?
No. DocAccess creates fully compliant WCAG 2.1 AA compliant HTML formats that are the gold
standard for ADA requirements. Your original PDFs remain unchanged as an alternative format
for printing.
How quickly can we be compliant?
Most organizations are fully operational within 24-48 hours of installing the DocAccess code.
Complex documents may take slightly longer for our quality review process.
What about documents on external sites we link to?
DocAccess uniquely handles external PDFs you link to, ensuring your users have an accessible
experience even with third-party documents.
Is this solution legally compliant?
Yes. DocAccess meets all federal ADA requirements and state-specific regulations. We offer up to
$250,000 in indemnification coverage for added protection.
Page 10 of 10DocAccess Service Proposal for Town of Avon
Service Agreement
This Software as a Service Agreement ("Agreement") is entered into on November 20, 2025, between Streamline
Software Incorporated ("Provider") and Town of Avon ("Customer").
Services Provided
DocAccess is a subscription-based accessibility solution that includes:
Automated document accessibility compliance
Real-time translation to 150+ languages
AI-powered search and Q&A functionality
24/7 live visual interpretation services
Compliance monitoring and reporting
Terms
Subscription: Pro Plan - all current and future documents on avon.org and lfpublic.avon.org pages
Fee: $3,360 per year ($280 per month)
Billing Cycle: Every year, beginning November 2025
Payment Terms: Net 45
Contract Term: 3-year commitment, billed annually (30% discount) - enjoy our price lock guarantee for the
duration of the contract term.
Price Protection: Your price stays fixed during your subscription term, even if you increase usage up to 200%
of your original page count. This flexibility supports public organizations' ability to communicate freely and
maintain transparency.
Indemnification Coverage: $10,000 - protecting you against accessibility-related claims
This Agreement incorporates the DocAccess Terms of Service available at docaccess.com/terms-of-service
W-9 available at getstreamline.com/w9 | Fed Tax ID: 26-3341975
Streamline Software, Inc.
Name:Mac Clemmens
Title:CEO
Date:November 20, 2025
Town of Avon
Name:Ineke Dejong
Title:Contact
Date:November 20, 2025
Independent Contractor Agreement DocAccess
PARTIALLY SIGNED
Final Audit Report 2025-12-24
Created:2025-12-23
By:Ineke de Jong (idejong@avon.org)
Status:Signed
Transaction ID:CBJCHBCAABAABvqeSGpydPg6vZLUzYzEE_WJBL1xET3W
"Independent Contractor Agreement DocAccess PARTIALLY SI
GNED" History
Document digitally presigned by DocuSign\, Inc. (enterprisesupport@docusign.com)
2025-12-23 - 10:19:38 PM GMT
Document created by Ineke de Jong (idejong@avon.org)
2025-12-23 - 10:21:15 PM GMT
Document emailed to eheil@avon.org for signature
2025-12-23 - 10:22:26 PM GMT
Email viewed by eheil@avon.org
2025-12-24 - 5:07:13 PM GMT
Signer eheil@avon.org entered name at signing as Eric Heil
2025-12-24 - 5:08:24 PM GMT
Document e-signed by Eric Heil (eheil@avon.org)
Signature Date: 2025-12-24 - 5:08:26 PM GMT - Time Source: server
Document emailed to nina@wwfdlaw.com for signature
2025-12-24 - 5:08:30 PM GMT
Email viewed by nina@wwfdlaw.com
2025-12-24 - 5:11:19 PM GMT
Signer nina@wwfdlaw.com entered name at signing as Nina P. Williams
2025-12-24 - 5:11:58 PM GMT
Document e-signed by Nina P. Williams (nina@wwfdlaw.com)
Signature Date: 2025-12-24 - 5:12:00 PM GMT - Time Source: server
Agreement completed.
2025-12-24 - 5:12:00 PM GMT