Serial NumberFrom:Fogarty, Mark
To:Andrew Bare
Cc:Patty Henninger; Carlos Molina
Subject:RE: Avon Police - Your IDEMIA Order #83665 has shipped
Date:Friday, November 1, 2024 10:05:40 AM
Attachments:image001.pngimage003.pngimage004.pngimage005.pngimage006.pngimage007.png
Serial number would be 83665-001HC.
It should be on a label on the PC and possibly on the cabinet on the back I can’t remember if they are putting it there
anymore.
I am not sure why they could not login were they getting any kind of error? I would start by doing a full shutdown for
most issues, I never recommend a reboot since some things could be hardware with scanner so only a full shutdown
will power cycle the scanner.
No that it is installed service requests would go through the HD.
BiometricsSupport@us.idemia.com
(888) 435-7439
Mark Fogarty
Field Service Technician IV | Field Services West
M. +1 951 315-0781
E. mark.fogarty@us.idemia.com
From: Andrew Bare <abare@avon.org>
Sent: Friday, November 1, 2024 8:49 AM
To: Fogarty, Mark <Mark.Fogarty@us.idemia.com>
Cc: Patty Henninger <phenninger@avon.org>; Carlos Molina <cmolina@avon.org>
Subject: RE: Avon Police - Your IDEMIA Order #83665 has shipped
This message is from an EXTERNAL SENDER - be CAUTIOUS, particularly with links and attachments.
Hi Mark,
Our police chief had some issues with the new machine last night. He said he and other officers could not log
in.
Things seem to be operational now. I’m wondering if there is anything you’d recommend I look into regarding
what he experienced last night.
Also, do we have a serial number for the machine that was installed? Is it 83665? The Chief was asking for
that.
Please let me know if there is someone else,I should be contacting regarding this. Thanks!
Andrew Bare
IT Help DeskO - (970) 748-4041abare@avon.org
From: Carlos Molina <cmolina@avon.org>
Sent: Monday, October 28, 2024 11:50 AM
To: Fogarty, Mark <Mark.Fogarty@us.idemia.com>
Cc: Andrew Bare <abare@avon.org>; Patty Henninger <phenninger@avon.org>
Subject: RE: Avon Police - Your IDEMIA Order #83665 has shipped
Hi Mark,
Attached is the Statement of Installation.
Best,
Carlos MolinaIT Administrator970.748.4104cmolina@avon.org
From: Fogarty, Mark <Mark.Fogarty@us.idemia.com>
Sent: Thursday, October 24, 2024 4:36 PM
To: Carlos Molina <cmolina@avon.org>
Cc: Andrew Bare <abare@avon.org>; Patty Henninger <phenninger@avon.org>
Subject: Re: Avon Police - Your IDEMIA Order #83665 has shipped
Carlos
Were you able to confirm everything was working or was there some other issue the the new Livescan? If
everything is working can if get you sign and return the attached paperwork?
Mark Fogarty
Field Service Technician IV | Field Services West
M. +1 951-315-0781
E. mark.fogarty@us.idemia.com
From: Fogarty, Mark <Mark.Fogarty@us.idemia.com>
Sent: Wednesday, October 23, 2024 4:48 PM
To: Carlos Molina <cmolina@avon.org>
Cc: Andrew Bare <abare@avon.org>; Patty Henninger <phenninger@avon.org>
Subject: RE: Avon Police - Your IDEMIA Order #83665 has shipped
Carlos
Can I get you sign and return that attached form.
Mark Fogarty
Field Service Technician IV | Field Services West
M. +1 951 315-0781
E. mark.fogarty@us.idemia.com
From: Carlos Molina <cmolina@avon.org>
Sent: Wednesday, October 23, 2024 12:51 PM
To: Fogarty, Mark <Mark.Fogarty@us.idemia.com>; Mooney - CDPS, Michael <michael.mooney@state.co.us>
Cc: Smith, Blake <Blake.Smith@us.idemia.com>; Pramshafer, A Ja <AJa.Pramshafer@us.idemia.com>; Andrew Bare
<abare@avon.org>; Patty Henninger <phenninger@avon.org>
Subject: RE: Avon Police - Your IDEMIA Order #83665 has shipped
This message is from an EXTERNAL SENDER - be CAUTIOUS, particularly with links and attachments.
Hi All,
I’ve switched the device to the new Livescan.
@Fogarty, Mark, Jordan did not leave me any paperwork.
Best,
Carlos MolinaIT Administrator970.748.4104cmolina@avon.org
From: Fogarty, Mark <Mark.Fogarty@us.idemia.com>
Sent: Wednesday, October 23, 2024 12:02 PM
To: Mooney - CDPS, Michael <michael.mooney@state.co.us>
Cc: Carlos Molina <cmolina@avon.org>; Smith, Blake <Blake.Smith@us.idemia.com>; Pramshafer, A Ja
<AJa.Pramshafer@us.idemia.com>; Andrew Bare <abare@avon.org>; Patty Henninger <phenninger@avon.org>
Subject: RE: Avon Police - Your IDEMIA Order #83665 has shipped
Ok thanks I think we can have this discussion in another email if needed.
Carlos
Did Jordan leave you with any paperwork to sign for the install?
Mark Fogarty
Field Service Technician IV | Field Services West
M. +1 951 315-0781
E. mark.fogarty@us.idemia.com
From: Mooney - CDPS, Michael <michael.mooney@state.co.us>
Sent: Wednesday, October 23, 2024 10:55 AM
To: Fogarty, Mark <Mark.Fogarty@us.idemia.com>
Cc: Carlos Molina <cmolina@avon.org>; Smith, Blake <Blake.Smith@us.idemia.com>; Pramshafer, A Ja
<AJa.Pramshafer@us.idemia.com>; Andrew Bare <abare@avon.org>; Patty Henninger <phenninger@avon.org>
Subject: Re: Avon Police - Your IDEMIA Order #83665 has shipped
This message is from an EXTERNAL SENDER - be CAUTIOUS, particularly with links and attachments.
Yes, they meant an increased delay. I'm afraid I don't know how long, so it might be worth discussing the
exact parameters with Nick. All I know is that the new MBIS is designed to pause submissions if it detects a
copy of the prints in queue, but then it breaks and won't let them process.
Carlos, from what I'm seeing I think you are fine to use the new livescan.
On Wed, Oct 23, 2024 at 11:47 AM Fogarty, Mark <Mark.Fogarty@us.idemia.com> wrote:
I sent them one at a time. Are they saying that there needs to be a bigger delay in each record? Is there something
we can do to help assist make sure they reject? Is this something I should discuss with Nick?
This is a new system that is replacing an older system.
Mark Fogarty
Field Service Technician IV | Field Services West
M. +1 951 315-0781
E. mark.fogarty@us.idemia.com
From: Mooney - CDPS, Michael <michael.mooney@state.co.us>
Sent: Wednesday, October 23, 2024 10:43 AM
To: Carlos Molina <cmolina@avon.org>
Cc: Fogarty, Mark <Mark.Fogarty@us.idemia.com>; Smith, Blake <Blake.Smith@us.idemia.com>; Pramshafer, A Ja
<AJa.Pramshafer@us.idemia.com>; Andrew Bare <abare@avon.org>; Patty Henninger <phenninger@avon.org>
Subject: Re: Avon Police - Your IDEMIA Order #83665 has shipped
This message is from an EXTERNAL SENDER - be CAUTIOUS, particularly with links and attachments.
The MAP 19001000002664, hasn't come through. I've also been told by the MBIS, "Please, given the new
MBIS system, submit any future tests one at a time. As the tests are all hitting on each other, preventing
them from being rejected.
I thought the new machine is what we were testing
On Wed, Oct 23, 2024 at 11:33 AM Carlos Molina <cmolina@avon.org> wrote:
Thank you for checking the transmission, Michael. Do you think I should go ahead and replace the livescan with
the new or should I hold off until that 4th test comes through? I don’t want to potentially swap the machines and
create a bigger mess for us.
Best,
Carlos MolinaIT Administrator970.748.4104cmolina@avon.org
From: Mooney - CDPS, Michael <michael.mooney@state.co.us>
Sent: Wednesday, October 23, 2024 11:27 AM
To: Fogarty, Mark <Mark.Fogarty@us.idemia.com>
Cc: Carlos Molina <cmolina@avon.org>; Smith, Blake <Blake.Smith@us.idemia.com>; Pramshafer, A Ja
<AJa.Pramshafer@us.idemia.com>; Andrew Bare <abare@avon.org>; Patty Henninger
<phenninger@avon.org>
Subject: Re: Avon Police - Your IDEMIA Order #83665 has shipped
Hello everyone,
Right now three of the four tests came in, and I suspect the fourth is caught up in issues the CBI is
having. I think we can call this test a provisional success, because I don't want to keep you waiting while
that sorts out. I will keep an eye out for the remaining test and let you know if we don't receive it by the
end of today.
On Wed, Oct 23, 2024 at 10:11 AM Fogarty, Mark <Mark.Fogarty@us.idemia.com> wrote:
Michael
Test records sent.
CRM 19001000002661
CNA 19001000002662
NFUF 19001000002663
MAP 19001000002664
Mark Fogarty
Field Service Technician IV | Field Services West
M. +1 951-315-0781
E. mark.fogarty@us.idemia.com
From: Carlos Molina <cmolina@avon.org>
Sent: Wednesday, October 23, 2024 8:56:57 AM
To: Fogarty, Mark <Mark.Fogarty@us.idemia.com>; Mooney - CDPS, Michael
<michael.mooney@state.co.us>
Cc: Smith, Blake <Blake.Smith@us.idemia.com>; Pramshafer, A Ja <AJa.Pramshafer@us.idemia.com>;
Andrew Bare <abare@avon.org>; Patty Henninger <phenninger@avon.org>
Subject: RE: Avon Police - Your IDEMIA Order #83665 has shipped
This message is from an EXTERNAL SENDER - be CAUTIOUS, particularly with links and attachments.
Hi All,
The new Livescan is online & connected to the VPN.
Best,
Carlos Molina
IT Administrator
970.748.4104
cmolina@avon.org
From: Carlos Molina <cmolina@avon.org>
Sent: Wednesday, October 23, 2024 9:10 AM
To: Fogarty, Mark <Mark.Fogarty@us.idemia.com>; Mooney - CDPS, Michael
<michael.mooney@state.co.us>
Cc: Smith, Blake <Blake.Smith@us.idemia.com>; Pramshafer, A Ja <AJa.Pramshafer@us.idemia.com>;
Andrew Bare <abare@avon.org>; Patty Henninger <phenninger@avon.org>
Subject: Re: Avon Police - Your IDEMIA Order #83665 has shipped
Bringing the machine up shortly.
Get Outlook for iOS
From: Fogarty, Mark <Mark.Fogarty@us.idemia.com>
Sent: Wednesday, October 23, 2024 9:07:29 AM
To: Mooney - CDPS, Michael <michael.mooney@state.co.us>; Carlos Molina <cmolina@avon.org>
Cc: Smith, Blake <Blake.Smith@us.idemia.com>; Pramshafer, A Ja <AJa.Pramshafer@us.idemia.com>;
Andrew Bare <abare@avon.org>; Patty Henninger <phenninger@avon.org>
Subject: RE: Avon Police - Your IDEMIA Order #83665 has shipped
I will be available to connect to new system at 10am MDT.
I just need the new system connected to the network so I can access it remotely.
Mark Fogarty
Field Service Technician IV | Field Services West
M. +1 951 315-0781
E. mark.fogarty@us.idemia.com
From: Mooney - CDPS, Michael <michael.mooney@state.co.us>
Sent: Wednesday, October 23, 2024 7:07 AM
To: Carlos Molina <cmolina@avon.org>
Cc: Smith, Blake <Blake.Smith@us.idemia.com>; Fogarty, Mark <Mark.Fogarty@us.idemia.com>;
Pramshafer, A Ja <AJa.Pramshafer@us.idemia.com>; Andrew Bare <abare@avon.org>; Patty Henninger
<phenninger@avon.org>
Subject: Re: Avon Police - Your IDEMIA Order #83665 has shipped
This message is from an EXTERNAL SENDER - be CAUTIOUS, particularly with links and attachments.
Yes, that works for me.
www.na.idemia.com
M. 714.864.9105F. 952.945.5529
E. blake.smith@us.idemia.com
160 N. Riverview Drive Suite 130, Anaheim, CA 92808
Blake Smith
Program Administrator II | Delivery Solutions Livescan and EC Deployment
On Tue, Oct 22, 2024 at 6:51 PM Carlos Molina <cmolina@avon.org> wrote:
Hi all,
I can do anytime between 8am and 2pm mountain time tomorrow.
-Carlos
Get Outlook for iOS
From: Smith, Blake <Blake.Smith@us.idemia.com>
Sent: Tuesday, October 22, 2024 4:26:12 PM
To: Carlos Molina <cmolina@avon.org>
Cc: Fogarty, Mark <Mark.Fogarty@us.idemia.com>; Pramshafer, A Ja <AJa.Pramshafer@us.idemia.com>;
Andrew Bare <abare@avon.org>; Patty Henninger <phenninger@avon.org>; Michael Mooney - CDPS
<michael.mooney@state.co.us>
Subject: RE: Avon Police - Your IDEMIA Order #83665 has shipped
Hi Carlos,
Mark is available tomorrow , 10/23/24 to do this testing with CBI if that works for you and for Michael atCBI.
Let us know if this works.
Thanks,
From: Carlos Molina <cmolina@avon.org>
Sent: Wednesday, October 16, 2024 2:56 PM
To: Smith, Blake <Blake.Smith@us.idemia.com>
Cc: Fogarty, Mark <Mark.Fogarty@us.idemia.com>; Pramshafer, A Ja <AJa.Pramshafer@us.idemia.com>;
Andrew Bare <abare@avon.org>; Patty Henninger <phenninger@avon.org>
Subject: RE: Avon Police - Your IDEMIA Order #83665 has shipped
This message is from an EXTERNAL SENDER - be CAUTIOUS, particularly with links and attachments.
Hi All,
I was notified that CBI is ready to do some testing on our new machine. Do you have anyavailability tomorrow to schedule it? If so, please let me know and I’ll schedule with MichaelMooney at CBI. Only times I’m not available tomorrow is from 10-11am Mountain and from 3-4PM mountain.
Best,
Carlos Molina
IT Administrator
970.748.4104
cmolina@avon.org
From: Carlos Molina <cmolina@avon.org>
Sent: Wednesday, September 25, 2024 2:37 PM
To: Smith, Blake <Blake.Smith@us.idemia.com>
Cc: Fogarty, Mark <Mark.Fogarty@us.idemia.com>; Pramshafer, A Ja <AJa.Pramshafer@us.idemia.com>;
Andrew Bare <abare@avon.org>; Patty Henninger <phenninger@avon.org>
Subject: Re: Avon Police - Your IDEMIA Order #83665 has shipped
Hi Blake,
Let’s do it on Tuesday 10/1 please.
www.na.idemia.com
M. 714.864.9105
F. 952.945.5529
E. blake.smith@us.idemia.com
160 N. Riverview Drive Suite 130, Anaheim, CA 92808
PLEASE NOTE: I will be out of the office on PTO from 10/14/24 thru 10/18/24.
Blake Smith
Program Administrator II | Delivery Solutions Livescan and EC Deployment
Best,
Carlos Molina
Get Outlook for iOS
From: Smith, Blake <Blake.Smith@us.idemia.com>
Sent: Wednesday, September 25, 2024 2:35:57 PM
To: Carlos Molina <cmolina@avon.org>
Cc: Fogarty, Mark <Mark.Fogarty@us.idemia.com>; Pramshafer, A Ja <AJa.Pramshafer@us.idemia.com>;
Andrew Bare <abare@avon.org>; Patty Henninger <phenninger@avon.org>
Subject: RE: Avon Police - Your IDEMIA Order #83665 has shipped
Hi Carlos,
We can reschedule this for 10/1/24, 10/2/24 or 10/3/24, which would be Tuesday, Wednesday or Thursdaynext week. Let me know which is best for you and we’ll lock in the new date with our tech and with CBI.
Thanks,
From: Carlos Molina <cmolina@avon.org>
Sent: Wednesday, September 25, 2024 12:59 PM
To: Smith, Blake <Blake.Smith@us.idemia.com>
Cc: Fogarty, Mark <Mark.Fogarty@us.idemia.com>; Pramshafer, A Ja <AJa.Pramshafer@us.idemia.com>;
Andrew Bare <abare@avon.org>; Patty Henninger <phenninger@avon.org>
Subject: Re: Avon Police - Your IDEMIA Order #83665 has shipped
www.na.idemia.com
M. 714.864.9105
F. 952.945.5529
E. blake.smith@us.idemia.com
160 N. Riverview Drive Suite 130, Anaheim, CA 92808
Blake Smith
Program Administrator II | Delivery Solutions Livescan and EC Deployment
This message is from an EXTERNAL SENDER - be CAUTIOUS, particularly with links and attachments.
Hi Blake,
The livescan machine delivered today. I was talking to your tech about him possibly coming backtomorrow, but unfortunately, I'm sick today and don't know that I'll be able to make it tomorrow.Do you have any other dates we can schedule for next week? If you can only do tomorrow, mycolleague, Andrew, may be able to help out. Please let us know.
Best,
Carlos
Get Outlook for iOS
From: Smith, Blake <Blake.Smith@us.idemia.com>
Sent: Friday, September 13, 2024 4:03 PM
To: Carlos Molina <cmolina@avon.org>
Cc: Fogarty, Mark <Mark.Fogarty@us.idemia.com>; Pramshafer, A Ja
<AJa.Pramshafer@us.idemia.com>
Subject: Avon Police - Your IDEMIA Order #83665 has shipped
Hi Carlos,
I wanted to let you know that your subject order has shipped. Estes tracking: 1388254051
This is scheduled for install on 9/24/24. The packing list is also attached.
Please let me know if you have any questions.
Best Regards,
The contents of this e-mail, including attachments, are intended for use by the named addressee only and may contain information that is confidential or privateaccording to applicable law. If you received this electronic transmission in error, please notify the sender by a reply to sender only message, permanently deletethe original message and any attachments from your electronic device and keep this message confidential. Unauthorized use, copying, review and/ordistribution to unauthorized persons is strictly prohibited and subjects the user to penalty of law. Thank you for your cooperation.
--
Michael Mooney
Project Administrator II
Biometric Identification and Records Unit
My Office hours are Monday-Friday 8:00am-4:00pm
P (303) 239-4273 I F (303) 239-5858
690 Kipling Street, Suite 4000, Denver CO 80215
michael.mooney@state.co.us I www.colorado.gov/cbi
--
Michael Mooney
Project Administrator II
Biometric Identification and Records Unit
My Office hours are Monday-Friday 8:00am-4:00pm
P (303) 239-4273 I F (303) 239-5858
690 Kipling Street, Suite 4000, Denver CO 80215
michael.mooney@state.co.us I www.colorado.gov/cbi
--
Michael Mooney
Project Administrator II
Biometric Identification and Records Unit
My Office hours are Monday-Friday 8:00am-4:00pm
P (303) 239-4273 I F (303) 239-5858
690 Kipling Street, Suite 4000, Denver CO 80215
michael.mooney@state.co.us I www.colorado.gov/cbi
--
Michael Mooney
Project Administrator II
Biometric Identification and Records Unit
My Office hours are Monday-Friday 8:00am-4:00pm
P (303) 239-4273 I F (303) 239-5858
690 Kipling Street, Suite 4000, Denver CO 80215
michael.mooney@state.co.us I www.colorado.gov/cbi